Frequently Asked Questions
What are the steps involved in the processing and shipping of an order?
Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready to ship. Once the order is picked up by the courier, it is considered shipped. Once an order is shipped, it can take 1-9 business days (excludes weekends and holidays) for delivery.
Can I cancel or make changes to an order?
No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.
Do you offer any discounts or promotions?
Follow us on Facebook and sign up for our online newsletter to stay informed about sales and promotions. If you own a business and are interested in acquiring a wholesale account with us, please apply using the 'Wholesale' tab at the top of the page.
What do I do if my order arrives damaged?
Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf.
What do I do if I did not receive my order?
In the event you did not receive your order or if the tracking information states "delivered" and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf.
What carriers do you use for delivery?
We use UPS and Speedee.
Do you ship internationally?
We do not offer international shipping.